Triage support tickets and draft customer replies with Claude Code support skills
Use Claude Code support skills to prioritize tickets, gather customer context, and draft reviewed replies without turning agents loose on customers.
npx skills add agentskillexchange/skills --skill triage-support-tickets-and-draft-customer-replies-with-claude-code-support-skills
Use this skill when a support team wants a Claude Code workflow for support-ticket triage and reviewed response drafting. The operator provides ticket data or connects approved sources, runs the support skills to classify urgency, identify likely SLA or sentiment concerns, retrieve customer context, and draft a reply or next-action summary. Invoke it for supervised ticket queues, escalation preparation, and customer-success context review. The scope boundary is a support-workflow skill running inside Claude Code with human approval before customer contact; it is not a fully autonomous helpdesk, not a promise of policy compliance, and not a substitute for checking account-specific support rules.
What this skill actually does
Inputs and prerequisites: Claude Code, repository support-skill files, support-ticket/customer context exports or configured integrations.
Setup notes: Install or copy the Claude support skill workflow from the repository, configure the expected support data sources, and run it in Claude Code with human review before sending replies.
Source and verification boundary: use https://github.com/nbashaw/claude-cs as the canonical reference before running the workflow; keep commands, API calls, CLI usage, and generated outputs reviewable against that upstream source.
Framework fit: publish this as a Claude Code workflow only when the operator can invoke the documented toolchain directly, rather than treating the upstream project as a generic product listing.